Water Bill and Payments — Palm Bay, Florida

Palm Bay Utilities takes payments 24/7 through its online customer portal and through an automated phone line at (321) 733-3069, by check or by debit or credit card (Billing and Payments).

The portal is run by InvoiceCloud, which the city describes as the City of Palm Bay's Utility Bill Payment System. A new account can be registered from scratch or created right after a one-time payment, and Customer Care representatives at (321) 952-3420 walk account holders through registration by phone (City of Palm Bay). The Online Payments directory on the city website keeps water and trash on separate links, Pay Water/Sewer and Pay Trash Bill, so a Palm Bay household that has both should use the one that matches its account (Online Payments).

The automated payment number is printed on the Utilities Customer Care contact page next to the after-hours emergency line (Contact Utilities Customer Care), and the PBUD landing page repeats that payments can be made over the phone at (321) 733-3069 (City of Palm Bay Utilities).

Paying at a counter is less documented. During the BridgePay card processing outage in February 2026, the city told utility customers they could pay in person with cash, check or card at Building E next to City Hall at 120 Malabar Road, and could leave check or money order payments in the drop boxes at the front or back of City Hall (City of Palm Bay news, February 6, 2026). Online card payments were restored on February 11, 2026, while phone payments were still down at that point (City of Palm Bay update).

Starting June 22, 2026, Palm Bay Utilities charges 3.5% or a $2.95 minimum on credit and debit card payments and a flat $1.95 on electronic check (ACH) payments (Billing and Payments).

The examples in the table are arithmetic on the published rate, not figures from the city. The notice on the Palm Bay billing page itself contains a slip worth knowing about when searching for it: it reads that Palm Pay Utilities will begin applying the fees, a typing error for Palm Bay Utilities. The fee applies to card payments however they are made, and the city points customers with questions about the change to Customer Care at 321-952-3420 (City of Palm Bay).

Because the ACH fee is flat and the card fee scales with the bill, the gap widens on larger bills: on a $150.00 Palm Bay bill, a card payment at 3.5% carries $5.25 in fees against $1.95 by electronic check.

InvoiceCloud gives Palm Bay Utilities account holders autopay, scheduled payments, pay-by-text, payment reminders and paperless e-bills from one online account (Billing and Payments).

Scheduled payments can be set for a specific future date before the due date. Pay by Text sends bill notifications and accepts payment by text message, and the paperless e-bill option replaces the mailed paper bill. The city says it built suggestions from the Palm Bay community into the system. Customers who prefer the phone are pointed to the secure automated service through Customer Care.

Some account changes still run through paper forms. The Account Update Form on the Palm Bay Start / Stop / Transfer Service page covers a billing address change, enrollment in automatic bank draft, enrollment in e-bill notification and a name change, and a separate form ends an automatic bank draft (Start / Stop / Transfer Service). The same page carries the Pool Fill Credit Request form. Completed forms can be emailed to ucs@palmbayfl.gov. The PBUD landing page also notes that Utilities Customer Care is upgrading to a new utility billing system (City of Palm Bay Utilities).

Palm Bay water and sewer accounts are billed monthly in numbered cycles, with each bill due about three weeks after it is issued, according to the city's 2026 Billing/Rd Schedule (Billing and Payments).

The cycle and route appear at the top of every Palm Bay bill, written as Cycle-Route, for example 01-28. Monthly water and sewer bills also carry the stormwater and sanitation charges. Accounts for residents who are not connected to city water and sewer are billed monthly as solid waste accounts. The table lists the remaining 2026 dates for the water and sewer cycles.

The Palm Bay schedule skips a billing week at each quarter end; the 2026 skip weeks fall on 3/31/26, 6/30/26, 9/29/26 and 12/30/26. Due dates can differ from the printed schedule for customers enrolled in bank drafting or when an account has a billing adjustment, and the city refers those cases to Customer Care at (321) 952-3420 or ucs@palmbayfl.gov (City of Palm Bay).

Palm Bay customers who had been billed quarterly for Republic Services trash and the stormwater fee moved to monthly billing in 2026, with the last quarterly bill issued 04/23/2026 and the first monthly bill 07/23/2026 (Utilities Customer Care notice).

These accounts run on their own cycle. The Republic and Storm Water bills form Cycle 10 on the Palm Bay billing page, and the city also states that stormwater is not collected as a direct-billed assessment through the tax collector but through the city's utility billing (Billing and Payments).

The city notice about the change lists two Palm Bay contacts for questions: Utilities at 321-952-3420 and Public Works at 321-952-3437. Missed trash or recycling pickups are a Republic Services matter at (321) 989-6030, the line the city lists for solid waste and recycling pick-up only (Contact Utilities Customer Care).

Palm Bay Utilities first points to ordinary causes such as house guests, filling a pool or extra irrigation, then to a meter test for hidden leaks (Billing and Payments).

The meter test in the Palm Bay instructions has three steps: shut off all water inside and outside the house, write down the meter reading, wait 15 to 20 minutes and read it again. Any change means water is escaping somewhere. Palm Bay homes have one of two meter types, a standard water meter or a radio frequency water meter, and the city posts reading guides for both.

Toilets are named as the most common source of indoor leaks. The city's test is a few drops of food coloring or a dye tablet in the tank; color in the bowl after 15 minutes points to a worn flapper or flush valve. Free Leak Detection Kits are handed out at Utilities Customer Care at 120 Malabar Road SE in the City Hall Annex (City of Palm Bay). Pool owners who fill a pool through the meter can file the Pool Fill Credit Request listed among the Palm Bay utility forms (Start / Stop / Transfer Service).

Each Palm Bay bill is laid out in the same order: urgent messages, the account number, the cycle and route number, current charges and the total amount due. Customer Care at the City Hall Annex keeps Monday through Wednesday hours of 8:00 a.m. to 5:00 p.m., opens at 9:30 a.m. on Thursday, and closes at 5 p.m. on Friday after an 8:00 a.m. start (Utilities Customer Care). The city home page routes billing visitors to the same office through its Customer Service entry for Public Works, Revenue and Utilities (City of Palm Bay).

Last verified: October 12, 2026, on the City of Palm Bay website, Utilities Customer Care billing pages.