Opening and Paying a Melbourne Utility Account — Melbourne, Florida

New service starts with the city's Application for Water Service. According to the Open a New Account page, the form is completed online with the required documents attached, and the City of Melbourne responds within two working days. Paper applications are available in the City Hall lobby from 8:30 a.m. to 4:30 p.m.

Four items are required for a Melbourne account: the customer's full name, the service address, a driver's license or other identification, and documentation of a lease for a rental or proof of purchase for an owned home. The deposit amount varies and may be billed on the first bill for customers without outstanding balances, and a $20 service initiation fee also appears on that first Melbourne bill.

The Rate Table sets the standard residential deposits at $60 for water and $90 for sewer for customers in Melbourne. New construction is priced separately: the same table lists impact fees of $2,755 for water and $4,165 for sewer, with connect fees of $250 and $100. The Contact Utility Billing page places the office on the first floor of City Hall, 900 E. Strawbridge Ave., and notes that new applications are accepted from 8:30 a.m. to 4:30 p.m., half an hour before the 5 p.m. close.

Each Melbourne bill combines a fixed monthly base rate with a charge for every 1,000 gallons used. As published on the city Rate Table on October 8, 2026, residential water customers in Melbourne pay a $12.02 base rate and $6.87 per 1,000 gallons, and customers outside the city pay $13.22 and $7.56. Residential sewer in Melbourne is $16.68 a month plus $9.65 per 1,000 gallons, rising to $20.85 and $12.06 outside the city.

Applied to a Melbourne household that uses 5,000 gallons in a month, those published rates work out to $46.37 for water and $64.93 for sewer, or $111.30 before any other charges. The sewer portion is larger because both its base and its volume rate are higher than the water figures.

The Melbourne table also lists sewer categories tied to neighboring systems: Brevard County at $32.79 base and $6.93 per 1,000 gallons, Cocoa Beach at $51.22 and $14.33, Palm Bay at $32.79 and $9.53, and West Melbourne at $15.90 and $6.25. Non-residential rates and impact fees are set out in City Code Chapter 58 rather than on the table.

Rate changes come with notice on the bill itself. Florida Statute 180.136 requires a local government water or sewer utility to tell each customer, through its billing process, the date, time and place of the meeting where an increase will be considered. Following that statute, the Melbourne Utility Billing page announced that the city would consider an increase in water and sewer rates at a public hearing after the Thursday, September 11, 2025 Special Budget Hearing in the City Council Chamber.

The City of Melbourne offers four payment routes. The online resident portal accepts card and electronic payments, sets up automatic payments and e-billing, and shows balances, billing history and recent bills; the city's payment processor charges a convenience fee for credit card and e-check payments. A 24-hour automated line at 888-607-6745 takes phone payments, and live agents answer 321-608-7100 from 8:30 a.m. to 5 p.m., Monday through Friday.

According to the Resident Portal FAQ, mailed payments go to P.O. Box 17, Melbourne, FL 32902-0012, and in-person payments are taken at City Hall on Strawbridge Avenue during the same weekday hours. Billing questions can also be sent to [email protected], the address listed on the Melbourne contact page.

Registering for the portal requires three numbers from a printed Melbourne bill: the account number, the customer number and the last bill number. The city explains that both the account and customer numbers sit in the Account Number-Customer Number box, with the account number as the first set of digits and the customer number as the last six. Several accounts can be linked to one portal login.

The Delinquent Accounts page states that City of Melbourne accounts are considered past due if not paid within 25 days of the billing date, and that past due accounts are subject to late fees and service disconnection. Service is restored only after the past due balance and a $30 reconnection charge are paid.

Utility account records also feed the city's emergency messaging. The Emergency Notifications page explains that contact information from all City of Melbourne utility customer accounts is added on a regular basis to AlertBrevard, the Everbridge system Brevard County Emergency Management uses, but that only the account holder's details are included, so a spouse or a landlord whose tenant holds the account is not covered unless registered separately.

The city maintains a list of organizations offering assistance with water bills, and most of them serve defined parts of the Melbourne area. The Salvation Army serves residents from Pineda Causeway to Sebastian River and will pay one month only if the household qualifies after phone screening. South Brevard Sharing Center serves Melbourne and beachside residents. Eau Gallie First Baptist Church serves ZIP codes 32934 and 32935, Trinity Wellspring Church serves 32937, and St. Vincent de Paul at Holy Name of Jesus serves beachside residents only.

Ascension Catholic Church serves ZIP codes 32934 through 32936, 32904 and 32940 on a walk-in basis, and asks for photo identification, a Social Security card and a paper bill; the Melbourne list notes that electronic bills are not accepted there. Catholic Charities of Central Florida requires a one-time, verifiable emergency and pre-screens by phone at 321-636-6144.

Countywide options on the Melbourne list include Brevard County Housing and Human Services at 321-633-2007, the Community Action Team at 321-633-1951 and United Way 211, which gives referral information 24 hours a day. Several programs serve veterans only, including National Veterans Homeless Support, USA Cares for post 9/11 service members and veterans, Vietnam and All Veterans Brevard, and Volunteers of America.

In limited cases, yes. The Sewer Credit page cites City Code Section 58-243(d), which lets Melbourne adjust sewer charges when unusually high water use never reached the sewer. To qualify, consumption must exceed the previous six months' average by 100 percent, the written request must reach the city within 60 days of the bill in question, and an account can receive an adjustment only once in any 12 month period.

When the excess spans two billing cycles, Melbourne requires corrective action within 10 days of the bill that first showed the high use. The application must come with a repair bill, a pool contract or a statement of when and how the repair was made. Leaks into the sanitary sewer such as leaky toilets, irrigation, negligent use and unexplained use are excluded, and the city advises arranging payment with Utility Billing while a credit request is processed.