Paying a City of Titusville Water Bill

A City of Titusville utility bill can be paid online through the city portal, by phone, in person at City Hall or in the night drop box at the City Hall front entrance.

Online, the city sends customers to its Online Utility Bill Payment Portal to set up an account and pay, run through InvoiceCloud (Titusville online bill pay FAQ). The portal takes a credit or debit card or an electronic check from a checking or savings account, offers AutoPay or recurring scheduled payments, paperless bills with an email notice for each new bill, and Pay by Text, where a reply to the bill text pays with the default payment method. Two cautions from the same FAQ: online payments carry a convenience fee whose amount depends on the payment type, and the portal works in every browser except Internet Explorer. A customer whose bank already sends an automated draft should cancel it before switching to the portal's AutoPay.

By phone, the city runs an interactive voice response (IVR) line that lets a customer submit a payment without talking to a representative (Titusville Customer Service FAQ). In person, cashiers at the Customer Service Division, 555 S Washington Avenue, take payments; the night drop box at the front entrance of City Hall takes checks and money orders but no cash, and drop box payments are processed the next business day. The city asks for the account number on every check, since a payment without the stub or number may be delayed.

New water, sewer and garbage service is opened in person at the Customer Service office on the first floor of City Hall, with a deposit paid up front for each service available at the property.

The city lists what to bring: owners need a warranty deed, property managers a listing agreement or letter of authorization from the owner, tenants a signed lease or letter of authorization, and everyone a valid driver's license or ID card (Titusville application for service page). The office accepts cash, cashier checks, Visa and MasterCard, money orders and personal checks for the deposit, and it reminds new customers to make sure every faucet is off before service is turned on, because the city is not liable for damage from open taps.

The FAQ says deposits vary with the services available, the meter size, any dumpster size and prior utility credit history, and that deposits cannot be added to a bill (Titusville Customer Service FAQ). A residential deposit comes back after 36 consecutive months with no late fee, no cut off for nonpayment and no bounced check; the application page words the hold as 3 years of good credit or until the account closes (Titusville application for service page). Commercial deposits are refunded only when the account ends.

A single family Titusville home on a standard 5/8 or 3/4 inch meter pays a fixed water charge of $13.13 and a fixed sewer charge of $19.14 a month, plus usage, for bills rendered on or after October 1, 2026.

The water figures come from the Titusville water monthly rates and the sewer figures from the Titusville wastewater monthly rates; both say the rates apply to bills rendered on or after the dates in the column heads. Single family water usage is priced in four tiers. The wastewater page says the single family sewer usage charge reflects a maximum usage of 15,000 gallons. Garbage and recycling are flat: for bills on or after October 1, 2026 the Titusville solid waste monthly rates page lists $18.64 for single family refuse and $2.13 for recycling. Customers outside the city pay a 10 percent surcharge on the inside city water rates (Titusville water monthly rates) and a 20 percent surcharge on the inside city sewer rates (Titusville wastewater monthly rates).

The City of Titusville issues one bill a month, due 15 days from the billing date, based on a monthly meter read that is estimated only when a read cannot be taken.

The Customer Service FAQ adds that not receiving a bill does not cancel the obligation to pay it (Titusville Customer Service FAQ). When a read cannot be obtained, for example a meter under water or a broken register, the estimate uses the previous 6 month average. The fixed monthly charge on the bill covers the fixed costs of supplying service to the property. Mailing address changes go in writing to P.O. Box 2807, Titusville, FL 32781-2807.

A bill that looks wrong has three fixes on record. The city will re read a meter free once in a 12 month period and charges $15 for another re read; it will test a meter for accuracy for $45, or actual cost for a meter 2 inches or larger, and refunds the fee if the meter proves inaccurate; and it will consider one adjustment in 12 months when water did not enter the sewer, such as a main line break, a slab leak or a pool fill, with a written request that the FAQ says must be submitted 60 days after receipt of the bill (Titusville Customer Service FAQ). Before calling, the FAQ suggests a leak check: with no water running, watch the meter for ten minutes, and movement points to a leak.

An unpaid Titusville utility bill leads to a Delinquent Notice 10 days before the scheduled shutoff, and service is disconnected if the past due amount is not paid by 5 pm the business day before that date.

The Customer Service FAQ sets the deadlines: past due amounts by 5 pm Eastern time the business day before the termination date, and drop box payments received by 4 pm the business day before (Titusville Customer Service FAQ). A payment that misses the deadline, whether online or in the drop box, is still processed for termination; restoring service then takes the full balance, a $25 reconnection fee and any deposit not already on the account.

Paying the balance online does not by itself restore service. The online bill pay FAQ says the balance can be paid online, but the $25 reconnect fee, late fees and any required deposit must reach the Customer Service office by 3 pm Eastern time for same day reconnection, and anything applied after 3 pm is reconnected the next business day (Titusville online bill pay FAQ). A newer rule is coming: a notice on the city home page says that effective November 15, 2026, customers cut off for nonpayment have until 1:00pm to pay the full balance for a same day reconnect, with later payments reconnected the next business day (City of Titusville home page notice). The two pages give different cutoffs for dates from November 15, 2026 on, and both are stated here as each page prints them.

Service is ended with a termination form at City Hall, and a temporary disconnect costs a $15 fee, but fixed monthly charges keep billing until the property is sold or rented.

To close an account, the city asks for a forwarding address, a forwarding phone number and the date for disconnection (Titusville Customer Service FAQ). A temporary disconnect can be requested at City Hall or by phone at 321-383-5791. The FAQ is explicit that a disconnected meter does not stop the fixed monthly charges for water, sewer and garbage; an owner who shuts off a vacant house keeps paying them until it sells or is rented.

A water main break or sewer backup is a different call. During Public Works working hours, Monday through Thursday 7:30 am to 4:30 pm, Field Operations answers at 321-567-3883, and the after hours emergency line is 321-383-5657 (Titusville application for service page).

No, the Titusville stormwater fee is billed once a year on the property tax bill, not on the monthly utility bill, and it is payable between November 1 and March 31.

The city stormwater FAQ calls the charge a service fee rather than a tax, collected by the tax collector as a non ad valorem assessment to save administrative costs, covering the fiscal year from October 1 to September 30 (Titusville stormwater billing FAQ). It has existed since the Stormwater Utility was set up in 1990, and it applies to developed property regardless of a homestead exemption. Questions about a specific parcel go to the Stormwater Utility Management Division at 321-567-3832.

For everything on the monthly bill, the Customer Service / Utility Billing office at 555 S Washington Avenue answers at 321-383-5791, fax 321-383-5848, Monday through Friday 8 am to 4:30 pm (Titusville application for service page).

Last verified: October 21, 2026, line by line against the City of Titusville water, wastewater and solid waste rate pages, the Customer Service, online bill pay and stormwater FAQs, the application for service page and the reconnect notice on the city home page.