Water and Sewer Billing in West Melbourne, Florida

New West Melbourne water and sewer customers file an application with the city's utility office and pay $130 to start service: a $50 water deposit, a $50 sewer deposit and a $30 non-refundable service fee.

The city's new service page lists those three charges for a 3/4 inch connection and says all paperwork and deposits must reach the office by 3 p.m. on the date the customer wants service to begin (City of West Melbourne new water and sewer service page). Deposits can be paid in cash, by credit or debit card with an additional 2.95% fee, or with two checks made payable to the City of West Melbourne, one for $100 and one for $30. A deposit moves with the customer: the city says deposits are transferable from one address to another if the current account is closed within 7 days. Last verified: October 21, 2026, by reading the West Melbourne utility, new service, public works, history, new resident, solid waste and contact pages and Melbourne's water distribution page, and checking every rate, fee and phone number against them.

The application itself is one of the forms on the West Melbourne utility services page, which also carries the disconnection form, the paperless billing sign-up, the seasonal shut off and on form, the sewer credit request, the deposit transfer form and the reactivation application (West Melbourne Utility Services page).

A West Melbourne bill inside city limits starts from a $15.75 monthly water service charge and a $14.45 monthly sewer service charge, plus usage rates per 1,000 gallons and the city garbage charge.

The city lays out the breakdown of a minimum monthly bill for customers living within West Melbourne city limits who have both water and sewer: water usage is billed in tiers whose rate rises with volume, sewer usage is $5.00 per 1,000 gallons, and the minimum monthly rate applies to any portion of a month (City of West Melbourne rates on the new service page). The page gives no separate figures for customers outside city limits, so anyone in that position should ask the utility office before budgeting.

Two West Melbourne charges depend on the home. Homes with backflow meters pay the $2.50 monthly fee, and where reuse water is available the city charges the $18.19 flat rate for reuse used for irrigation only (West Melbourne new service page). The garbage charge on the same bill covers one garbage, one recycling and one yard trash container (new service page); the solid waste page names Waste Management as the city's provider and describes a green-lid trash cart, a yellow-lid recycling cart and a brown-lid 96-gallon yard waste cart (West Melbourne solid waste and recycling page).

West Melbourne charges no processing fee for payments by cash, check or Auto Pay from a checking account, while card payments cost 2.95% with a $1.95 minimum and e-checks cost $2.95.

Bills go out monthly, and the city accepts payment by ACH, in person at City Hall, 2240 Minton Rd., first floor, through the night-drop slot at the north end of the City Hall parking lot, by mail to P.O. Box 120009, West Melbourne, FL 32912-0009, or online (City of West Melbourne payment options). The utility services page adds a pay-by-phone line, 321-837-7770, the link to register for Auto Pay, and online account history that needs the account number or address and a PIN (West Melbourne Utility Services page).

The utility services page says that starting June 5, 2025, West Melbourne moved to an automated system that sends billing updates by phone call, and it asks customers to confirm that the phone number on file is current (Utility Services page). For a household that pays by card every month, switching to Auto Pay from a checking account removes the processing fee entirely under the city's posted rules.

A West Melbourne utility account is delinquent once the due date passes without a processed payment, and the city adds a 10% late charge to the next bill before moving toward shut-off.

The city's steps are spelled out on its new service page: once an account is delinquent, a shut-off notice goes out by the customer's preferred contact method; if payment still has not arrived by the date in that notice, a $50 fee is charged and service is disconnected, and it is not reconnected until the current past due balance is paid (City of West Melbourne delinquent accounts rules). The same page lists a $50 after-hours call-out fee and a $100 fine for an illegal water turn-on.

A West Melbourne customer who receives a shut-off notice and has concerns about the account is directed to the Utilities Department at 321-837-7750 (West Melbourne Utility Services page).

West Melbourne's drinking water is bought wholesale from the City of Melbourne and delivered through West Melbourne's own lines and meters, while a contractor, Jacobs, operates the city's wastewater system.

According to the West Melbourne history page, the water portion of the utility is bought from Melbourne, the pipes and meters that carry it to customers belong to West Melbourne, a private corporation runs the wastewater treatment system under contract, and the city counts over 10,000 water and sewer customers (City of West Melbourne history page). Melbourne's side of the arrangement appears on its water distribution page, which lists wholesale water service to the City of West Melbourne alongside the communities it serves directly (City of Melbourne water treatment and distribution page).

That page describes the two Melbourne plants behind the supply: the John A. Buckley Surface Water Treatment Plant, which draws from Lake Washington, and the Joe Mullins Reverse Osmosis plant, opened in 1995, rated at 5 million gallons per day and supplied by four Floridan Aquifer wells (Melbourne water treatment page). Bills for West Melbourne customers come from the West Melbourne utility office listed below, not from Melbourne.

The West Melbourne Public Works page assigns the Water Department to drinking water, waterline and meter installation and water breaks, with an after-hours emergency line of 321-261-1766, and says the Sewer Department, run under that wastewater contract, keeps office hours Monday through Friday from 7 a.m. to 3 p.m. at 321-984-0485 (City of West Melbourne Public Works page).

A West Melbourne account is closed with a signed Final Account form at City Hall or by electronic submission, and seasonal residents use a separate hold form so the account stays open.

The city requires the closing request to be signed by the account holder or holders named on the bill, accepts no telephone requests, and refunds the deposit less any amount still due (City of West Melbourne account closing rules). Seasonal customers are warned to choose carefully: the Seasonal Shut Off and On Form keeps the account on hold at seasonal rates, while the Water/Sewer Disconnection Form closes it completely, and reopening after a full disconnection takes the reactivation application plus a new deposit and service fee (West Melbourne Utility Services page).

For a West Melbourne snowbird leaving for the summer, that difference decides whether a new deposit and service fee have to be paid on return.

West Melbourne utility customer service is at City Hall, 2240 Minton Road, first floor, at 321-837-7750, open Monday through Friday from 8:30 a.m. to 5 p.m., with 321-261-1766 for after hours and holidays.

Those details come from the city's Utility Services page, which also gives a fax number of 321-768-2390 (West Melbourne Utility Services page). The city's new resident page lists water and sewer at the same Minton Road address but on the second floor, with the main City Hall number, 321-727-7700 (West Melbourne new resident page). The two city pages differ on the floor and the phone number.

Electricity and gas are not on the West Melbourne utility bill; the new resident page sends residents to Florida Power and Light for electricity and to Florida City Gas or Tru-Gas for gas (West Melbourne new resident page).